Don’t ever do business with TicketMaster.

Don’t ever do business with TicketMaster.

Last year December I purchased Justin Bieber tickets through TicketMaster. Earlier this year, it was announced that the concert was cancelled and that all the customers would be refunded. I was fine with that, but I have since then moved banks and would therefore not receive the refund.

I reached out to TicketMaster letting them know that the refund will fail as that account is now closed, and sent them my new account details, no response. I sent another email telling them again, no response. Upset, I emailed again and told them this needs to be looked into ASAP as it has now almost been a month and a half since the concert has been cancelled and they still have my money, no response. Followed up 2 more times, no response too.

When you log a ticket, they say they try and get back to you within 48 hours. May be a typo because it’s more like 48 months. These guys are more useless than anything. Support team is non-existent. When it’s them taking your money, the service will always be exceptional. When it’s the other way around, it’s utter ****. Will definitely not be supporting them in the future.