Doing business from under a rock in 1950

I have never come across a ticketing company that lacks on a grand scale as Ticketmaster does.

1. Paid for tickets online after a huge struggle to log in 2. Received receipt via email that says "this is not a ticket" 3. No tickets received 4. Log into the website (again with massive struggle) 5. Tickets can be viewed but not downloaded to use

How do we actually get the tickets bought from you?

We are in 2025 and it feels like I need to teleport to 1950 to find my tickets under a rock. What a mission!

I had to take photos of the non downloadable qr codes with my phone and I hope those will work at the gate.

My 3yr old nice has a toy box thats better organised than this business. SO hard to deal with but they market themselves as the global #1 ticketing outlet. What the F lol