Disappointing customer service

Extremely disappointed with the shocking lack of flexibility and customer care from Ticketmaster. After waking up with a severe fever and the flu this past Saturday, the day of my Pretty Woman theatre tickets, I did the responsible thing. I chose not to go and risk infecting a theatre full of people. I tried calling, but got a voicemail directing me to email. I sent FOUR emails on Saturday before the show asking to move my tickets to another night, especially since there are still plenty of open seats. Their response? A generic message stating that no changes are allowed within 7 days of the event, and no refunds after. How is anyone supposed to predict a sudden illness 7 days in advance? So Ticketmaster’s official stance is that I should have just turned up, sat in a crowded venue, and infected everyone around me just so I wouldn’t lose my money? Absolute ******* customer service and a terrible policy that penalizes people for trying to do the right thing.