FH
Frances H
1 reviews | Active since Apr 2011
09 Mar 2026, 09:28
Digust at the after-sales treatment to custormers
I recently purchased tickets for an upcoming show - several days after purchasing the tickets I received an email stating that no pdf / screen shots or printed tickets will be accepted. We are being forced to download the ticketmaster app and use our phones/ app to attend the show. I am totally disgusted at this attitude! There was no info provided when purchasing the ticket that access would be via the app only. I do not always carry my phone with me - and I definitely do not hold my phone in my hand when standing in the foyer/ on in a queue to enter a theatre. In future this information should be provided upfront - before finalising a purchase!
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Frances H's updateReviewer Update
23 Mar 2026, 09:54 An update - but I'm still extremely unhappy!! Ticketmaster sent a follow-up email late last week stating that printed tickets will be accepted at this particular event. However the damage has been done. I have downloaded the app and ensured my tickets were available on the app. Now a few days later the app is not recognising me and will not let me sign in... and their one-time pin isn't working. Despite several attempts their one-time pin has not been received to enable a log in!!
FH
Frances H's update23 Mar 2026, 09:54
Reviewer Update
An update - but I'm still extremely unhappy!! Ticketmaster sent a follow-up email late last week stating that printed tickets will be accepted at this particular event. However the damage has been done. I have downloaded the app and ensured my tickets were available on the app. Now a few days later the app is not recognising me and will not let me sign in... and their one-time pin isn't working. Despite several attempts their one-time pin has not been received to enable a log in!!