BROKE my Window Unit

I have never ever experienced such terrible service from a company. I dropped my car off at the Tygervalley Branch for a wash, and when I returned my window unit was completely broken. I immediately went back, I was promised that they will follow up with me in that same week. I am still waiting after 3 weeks. I had to replace it myself. Even the so called area manager **** and said she will make sure it gets seen to. She is now ignoring my messages. They couldn't even do a proper job in cleaning my car!!!