Thunder Brothers Car Wash
Claimed Business
|1.8|10 Reviews (last 12 months)|This business does not respond to reviews
Thunder Brothers Car Wash
Claimed Business
|1.8
10 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Thunder Brothers Car Wash draws sharp criticism across its Laborie, Cape Gate, Wineland Square and mobile operations. Customers repeatedly report incomplete washes leaving mud, dirty grilles and streaked windows, plus inconsistent vehicle size pricing and long waiting times. Several describe rude or dismissive managers, unanswered WhatsApp and phone follow ups, weak collection verification, damaged floormats and perceived unfair treatment. Positive voices highlight the Village Square branch, where staff members Bothwell and Tafadzwa are praised for friendly, reliable service.
Performance(last 12 months):
Trustindex Rating
2.6NPS Score
-40Unlikely
TrustIndex
2.6
NPS Score
-40
Recommended: Unlikely
Review Distribution
1.8|10 Reviews
Oct '25 - Sep '26
Recent reviews (10)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJP
Jacques P
1 reviews | Active since Nov 2017
5 Sept 2026, 18:00
Thunder Brothers don't clean properly
They are inconsistent with prices. A Ford Ecosport is charged as a large vehicle, the same as a double cab or Fortuner. The cars aren't washed properly and I have to clean the dirty spots every time I get home. Today was worse. The vehicle washed and polished for R500. I had to clean the cars AGIAN after spending R500.
Helpful (0)
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Jacques P
1 reviews | Active since Nov 2017
5 Sept 2026, 18:00
Thunder Brothers don't clean properly
They are inconsistent with prices. A Ford Ecosport is charged as a large vehicle, the same as a double cab or Fortuner. The cars aren't washed properly and I have to clean the dirty spots every time I get home. Today was worse. The vehicle washed and polished for R500. I had to clean the cars AGIAN after spending R500.
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Replies (0)CM
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Jannie van den Heever
1 reviews | Active since Nov 2015
2 Sept 2026, 12:19
Thunder Brothers laborie
Second change given to Thunder brothers Laborie and what a disappointment. Not small marks in concealed area. This is just bad.
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Jannie van den Heever
1 reviews | Active since Nov 2015
2 Sept 2026, 12:19
Thunder Brothers laborie
Second change given to Thunder brothers Laborie and what a disappointment. Not small marks in concealed area. This is just bad.
0
Replies (0)U
UKHONAYE
1 reviews | Active since May 2023
25 Aug 2026, 15:29
Poor Service and Security Concerns at Thunder Brothers Car Wash
Poor Service and Security Concerns at Thunder Brothers Car Wash I used Thunder Brothers Car Wash yesterday and had a very disappointing experience. When I dropped off my vehicle, the staff took my name and contact details and informed me that they would contact me or send me a WhatsApp message once the vehicle was ready. Unfortunately, I never received any communication from them. After work, I went back to collect my car, only to be told that my name was not on their system. The staff were also unable to properly verify that I was the owner of the vehicle, which raises serious security concerns. If they could not adequately confirm my identity, what would stop someone else from claiming and driving away with my vehicle? To make matters worse, when I inspected the car, there was still mud on the side of the vehicle, and the front grille was visibly dirty. When I raised this concern, a staff member tried to blame it on the wind, saying the vehicle had been standing there since 12:00. However, this does not excuse the poor quality of the wash, especially considering I was never notified that the vehicle was ready for collection. I also noticed that the windows had not been cleaned properly. Overall, the lack of communication, poor attention to detail, and concerning security procedures have left me extremely dissatisfied. Based on this experience, I would not recommend Thunder Brothers Car Wash to anyone.
Helpful (0)
|Replies (1)U
UKHONAYE
1 reviews | Active since May 2023
25 Aug 2026, 15:29
Poor Service and Security Concerns at Thunder Brothers Car Wash
Poor Service and Security Concerns at Thunder Brothers Car Wash I used Thunder Brothers Car Wash yesterday and had a very disappointing experience. When I dropped off my vehicle, the staff took my name and contact details and informed me that they would contact me or send me a WhatsApp message once the vehicle was ready. Unfortunately, I never received any communication from them. After work, I went back to collect my car, only to be told that my name was not on their system. The staff were also unable to properly verify that I was the owner of the vehicle, which raises serious security concerns. If they could not adequately confirm my identity, what would stop someone else from claiming and driving away with my vehicle? To make matters worse, when I inspected the car, there was still mud on the side of the vehicle, and the front grille was visibly dirty. When I raised this concern, a staff member tried to blame it on the wind, saying the vehicle had been standing there since 12:00. However, this does not excuse the poor quality of the wash, especially considering I was never notified that the vehicle was ready for collection. I also noticed that the windows had not been cleaned properly. Overall, the lack of communication, poor attention to detail, and concerning security procedures have left me extremely dissatisfied. Based on this experience, I would not recommend Thunder Brothers Car Wash to anyone.
0
Replies (1)DS
Dale S
1 reviews | Active since Mar 2017
3 Aug 2026, 15:52
Damaged my vehicle. No response.
Terrible experience. Paid for their premium "ducks back" mobile service. Car left not cleaned properly and damaged my new OEM floormats. Reached out on multiple platforms including a phone call. Zero response.
Helpful (0)
|Replies (0)DS
Dale S
1 reviews | Active since Mar 2017
3 Aug 2026, 15:52
Damaged my vehicle. No response.
Terrible experience. Paid for their premium "ducks back" mobile service. Car left not cleaned properly and damaged my new OEM floormats. Reached out on multiple platforms including a phone call. Zero response.
0
Replies (0)ML
Marissa L
1 reviews | Active since Jun 2020
29 Jul 2026, 18:29
Thunder Brothers Cape Gate has poor customer service and their waiting times are extremely long
Thunder Brothers Cape Gate has poor customer service and their waiting times are extremely long. After the last wash, there were stains on my seat that weren't there before I took my car in. They offered to remove the stains, stating that it would take about 2 hours. I took the car in on a different day and after nearly 4 hours, the stains were out. The employee then insinuated that I caused the stains and that they were basically doing me a favour by removing the stains. This is the second time I had a poor experience there and I would not recommend them!
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Marissa L
1 reviews | Active since Jun 2020
29 Jul 2026, 18:29
Thunder Brothers Cape Gate has poor customer service and their waiting times are extremely long
Thunder Brothers Cape Gate has poor customer service and their waiting times are extremely long. After the last wash, there were stains on my seat that weren't there before I took my car in. They offered to remove the stains, stating that it would take about 2 hours. I took the car in on a different day and after nearly 4 hours, the stains were out. The employee then insinuated that I caused the stains and that they were basically doing me a favour by removing the stains. This is the second time I had a poor experience there and I would not recommend them!
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Replies (0)KJ
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muzi N
1 reviews | Active since May 2020
21 Jan 2026, 14:35
****** filled treatment - Second time around
While I was on the premises (around 10am), I was abruptly and aggressively told to leave as they are fully booked until knock off time. This alos happened last year December! The cars that were to be washed were not even more than five when I looked at the parking lot. This after a white couple registered their car in front of me without any questioning or delays. The manner in which I was approached felt hostile and unnecessary, and I was effectively chased away without a clear explanation or any attempt at respectful communication. This experience was uncomfortable and unprofessional considering that I used to wash my car there since I moved to the Western Cape (Bredasdorp). As a customer, I expect to be treated with basic courtesy and respect. Even if there was a policy or misunderstanding, the situation could have been handled calmly and professionally rather than in the manner I experienced. Especially if it is for the second time! I am alerting you officially that I'm (and my associates) withdrawing my support to you and will make sure that I spread the word (in person and or social media) so as to expose such behaviour under this new management.
Helpful (0)
|Replies (0)mN
muzi N
1 reviews | Active since May 2020
21 Jan 2026, 14:35
****** filled treatment - Second time around
While I was on the premises (around 10am), I was abruptly and aggressively told to leave as they are fully booked until knock off time. This alos happened last year December! The cars that were to be washed were not even more than five when I looked at the parking lot. This after a white couple registered their car in front of me without any questioning or delays. The manner in which I was approached felt hostile and unnecessary, and I was effectively chased away without a clear explanation or any attempt at respectful communication. This experience was uncomfortable and unprofessional considering that I used to wash my car there since I moved to the Western Cape (Bredasdorp). As a customer, I expect to be treated with basic courtesy and respect. Even if there was a policy or misunderstanding, the situation could have been handled calmly and professionally rather than in the manner I experienced. Especially if it is for the second time! I am alerting you officially that I'm (and my associates) withdrawing my support to you and will make sure that I spread the word (in person and or social media) so as to expose such behaviour under this new management.
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Replies (0)