Bad customer service

On the 22 of November at 21:30 I reported a power outage on my premises. I’m a prepaid customer and can confidently confirm I have units available to last till the last day of the month. On Saturday the 23rd, technicians came and confirmed there’s a fault with my prepaid meter and that a set of technicians from the meter department need to come and resolve this issue as it is within their scope. I have been called city of tshwane customer care since Sunday to find out what is being done about my query as I am still in the dark. I’m told by different consultants that they are escalating my complaint but till now, no one has come to assist me. All my meat products are now rotten and I’ve had to throw away more fruits and vegetables today. This is completely unacceptable and I need someone to come sort this out!