Worst Service I've Ever Experienced...

I am extremely disappointed in the service I received and am continuing to receive from Plumstead Branch.

My Wife had an issue with her GWM H6 where the engine wouldn't turn over, so we were told that it's the Immobilizer and would need to send it to the agents (you guys).

She had it towed to your Plumstead branch late November but never heard anything back for a while. She had to phone to find out what the situation was and was told that the programming was a problem and they were struggling with staff not showing up to work.

Time moved on and still no word so by December the 13th she phoned again and was now told that it was indeed the immobilizer after they did a thorough diagnosis and we would need to pay for it so the part could be ordered from JHB and delivery would be around 4 days from payment. I was sent an invoice with no banking details on and enquired why that was to receive a separate picture of the banking details... Very strange system...

I made the payment the same day and sent through POP, expecting the part to arrive just after the 16th as it was a public holiday, unfortunately this wasn't the case and my wife phoned again on the 18th to get some shocking news that the JHB workshop never ordered the part so we would have to wait another 5 days... After shouting at the guy she finally was offered a courtesy car until they sorted out her car.

After Christmas and New Years passed and we gave a week for everything to settle down, she phoned again for them to say that they are still struggling to program the car and will hopefully get it sorted soon.

When my wife phoned again when she didn't hear anything back she was now told that the Body Control Module was now faulty which is reason for why the immobilizer isn't working when they try programming it and now an extra R10392 is necessary to get the car working after I already paid R1900 for an immobilizer that still isn't working.

I find it extremely strange that they can't just communicate with my wife and also that when they did a diagnostic on the car that they didn't tell us why the Body Control Module was also faulty as my understanding (and other technicians) believe that the diagnostic tells you everything that is wrong with the car.

I feel like these guys at Plumstead are taking my wife for a ride and I don't stand for that kind of dishonesty and lack of service.

Please investigate this for me and let me know what is going on as my wife and I are in ruins over this whole process.

Later on after getting some higher power involved did we discover that the technician incorrectly diagnosed the car as the immobilizer and not the Body Control Module, we would have an updated invoice within the day. We had to email 2 days later to receive the actual invoice. After being told that they will "discount" the labour and "give" us the incorrect immobilizer for "free" we still had to pay other R8800 to order the body control module, we were told it should take a week to come from JHB and would have the car ready the day after.

It's been 4 days since the day we were supposed to get our car back with no email or phone call. They don't even answer the phone or emails when we try contact them...

Terrible Terrible Service...

Do NOT use this company in anyway.