Thorp Plumstead- STAY AWAY FROM THESE PATHOLOGICAL ****S

Pathological ****s with customer care and after service delinquency. Charles Young the used car manager and his Dealer Principal by the name of Jacques will formulate any lie to protect themselves. They're not even ashamed to lie to Isuzu Customer Care, to say I had agreed to a flimsy proposal they made.

Stay away from this dealership. I can guarantee you, even their most palatable pricing is not good enough for the troubles you will incur with this lot after they get you into a deal.

The DP, Jacques didn't even bother to follow up with me regarding my complaints as listed below. Instead, he blatantly **** to Customer Care, who also proved useless as they couldn't provide proof of my agreement with Jacques and Charles Young.

Complaints: 1. Charles offered a tank of fuel on collecting the vehicle: Only a 1/4 tank was dispensed and his excuse was that I had to collect the vehicle myself. Really, in this day and age? I had paid a car carrier service to collect the vehicle, I can't seem to get the difference in me collecting and TAC collecting. 2. The vehicle was filthy, not taken for valet whatsoever. Yet they charged for it on my quote. After a month of hassle, they agreed to pay the valet 3. An inexperienced installer installed the number plates incorrectly, leading to the front sensor going off sporadically. Williams Hunt charged me for the correction and the arrogant Charles Young refused to re-imburse me.

So after almost two months with Customer Care, I was advised that Charles and Jacques said we agreed only on the valet in place of the fuel promise they made is to be paid. Men up gentlemen and provide the proof please.

It is ridiculous to think that a business can so much in so far as responsible leadership is concerned.