This is just my experience, maybe you will have better luck.

I bought two vehicles from THORP dealership and both vehicles I had problems with.

Let me start with the Chery which I bought last year. From day one there was a problem with the brake lights staying on after the car is switched off. I also had to have the battery replaced. The most important issue was that the car lost acceleration and on numerous occasions I was almost in accident due to this. After taking the car to the dealership numerous times I was told that there was no fault with the vehicle. The car was also taken to Table View, and after numerous back and forth it was identified that the brake pedal was too sensitive and that's what caused a loss of acceleration and the break lights being on while the car was still off.

Bear in mind that this vehicle was bought new and not a second-hand. After those incidences I decided to do a sell back to the dealership at a loss.

I then bought the Haval Jolion HEV, also knew. The problem with this vehicle is that the aircon pump needed to be replaced. I uplifted the vehicle on Thursday (20 March 2025) and in the presence of the service consultant I tested the aircon and it was working perfectly with no noticeable noise. Guess what, the noise is back again and making that same horrible sound. Added to this matter, my sunglasses and a few other belongings was taken from my vehicle.

I've had many vehicles and I've never had such pathetic service from a dealership. I've also never had such a bad experience where the customer, as in myself, feels like I am the one at fault and maybe I'm imagining these faults.

After that incident with the Chery I would have at least expected the dealership to apologize for their mishap because that was a safety concern. It's just weird that all of the sudden the problem was identified. Why must I go back and forth and why can't the service department doing the job right the first time.

I can almost guarantee that this complaint is going to fall on deaf ears, just like I can guarantee I will never see my sunglasses again.

So currently I'm stuck with the Haval that has a horrible aircon noise, which was already replaced, and I'm assuming I have to bring the vehicle in to be "checked" again and then the vehicle taken to Table View again because plumstead does not have a technician.

Unfortunately for me Plumstead has the closest service department to me so I will have to take it back there. I will definitely not recommend this dealership to anyone, maybe that's why so many people are leaving, but that's an assumption.

To sum up and highlight the FACTS. 1. I bought a new Chery which had a problem with the brake pedal. It was taken back and forth to Table View and on numerous occasions no fault was found. 2. I bought a new Haval which had the Aircon pump replaced. 3. Money was ****** from my center arm rest. (I know you the staff will deny it, but I deliberately left money there because previous when the car was "checked" money also went missing). 4. Based on the above I know that someone at the service department stole it.