New defect chery tiggo 2026

On the 5 th of June 2026 we got the car and thats the same day car tracker installed the tracker. On the 10 th of June the camera was also installed by cartracker. By the 17June 2026 the car started showing faults, auto hold failure, hill start assistant control failure, ica failure. We then took the car to the dealer they said they cant get hold of cartrack and that we should bring the car the next day. The 22 June 2026 we decided to go till there and they told us the car tracker guy is there and that its sorted we just had to wait on the workshop technician to check everything. After few hours of waiting the floor manager explain that car track installed the camera wrong and that the body module was damage. They also explained that they will replace the part and cartrack will cover the bill and that we shouldnt worry about anything. Till this day we struggling to get any feed back from cherry. The manager will just respond by telling us that he will get back to us bit never do. We tired and frustrated because this is a new car. We didnt even make the first payment yet. The are very unprofessional they they treating us. We dont even feel like we want this car anymore. So please advise a way forward. Thank you

Formal Complaint – Defective Vehicle and Poor Customer Service

To: Cherry Plumstead Management

Dear Sir/Madam,

I am writing to formally lodge a complaint regarding my new 2026 Chery Tiggo 7 Pro 1.5, which I took delivery of on 5 June 2026.

On the day of delivery, Cartrack installed the vehicle tracking system. On 10 June 2026, Cartrack also installed the vehicle camera.

On 17 June 2026, only twelve days after taking delivery of the vehicle, multiple warning messages appeared on the dashboard, including:

Auto Hold Failure Hill Start Assist Control Failure ICA Failure I immediately contacted the dealership and took the vehicle in for inspection. Initially, I was informed that the dealership could not get hold of Cartrack and was asked to bring the vehicle back the following day.

On 22 June 2026, we returned to the dealership. We were advised that the Cartrack technician was on-site and that the issue had been resolved, pending final checks by the workshop technician. After waiting for several hours, the floor manager informed us that Cartrack had incorrectly installed the camera, resulting in damage to the vehicle's Body Control Module. We were assured that the damaged part would be replaced, that Cartrack would cover all costs, and that we had nothing to worry about.

Unfortunately, since then we have struggled to obtain any meaningful feedback from Cherry Plumstead. Each time we contact the dealership, the manager advises that he will get back to us, but he never does. We have been left without clear communication, updates, or a timeframe for the repair.

This entire experience has been extremely frustrating and disappointing. This is a brand-new vehicle, and we have encountered serious faults before even making the first monthly payment. The lack of communication and professionalism shown by the dealership has caused us to lose confidence in both the vehicle and the service we have received.