Extremely Disappointed with Service – Thorp Plumstead (Chery Tiggo Cross)

I am extremely disappointed with the level of service I have received from Thorp Plumstead regarding my brand new Chery Tiggo Cross, which I purchased in January 2026.

Since taking delivery, the vehicle has had multiple issues, including electrical faults and an abnormal noise when starting. I reported these problems promptly, expecting efficient and professional after-sales support. Unfortunately, this has not been the case.

The vehicle was booked in for inspection, but communication from Thorp Plumstead has been poor and inconsistent. I have had to continuously follow up, and despite being patient and accommodating, I am still waiting for clear feedback on what the actual problem is and when it will be resolved.

It is unacceptable that a brand new vehicle has defects and that the dealership fails to provide timely updates or a proper diagnosis. As a customer, I expect transparency, urgency, and accountability none of which I have experienced so far.

This entire experience has been frustrating and stressful. I would not recommend Thorp Plumstead based on the lack of service delivery and poor communication.

I urge management to address this matter urgently and improve their customer service, especially when dealing with brand new vehicles under warranty.