Extremely bad service, 7 days without my car and no courtesy car!!!!

Posting on behalf of Zenith Sydow - Tel: ***

I am writing to express my dissatisfaction with the service I have received at Haval Plumstead. Despite my efforts to engage with the team regarding a vehicle evaluation, I have yet to receive any response from the sales staff. This is particularly concerning as my car has been at the dealership for 7 days without any communication or updates.

Additionally, I have encountered a series of excuses from the service department regarding my inquiries to the sales team. This lack of accountability is frustrating and unprofessional. Furthermore, I have not been provided with a courtesy car during this time, which has made my situation even more inconvenient.

I was hopeful that Haval would provide a high level of service, but my experience has not met those expectations. I would appreciate your attention to this matter and any assistance you can provide in improving the situation.