Bad customer service

In December I took my car in for a service. Nothing wrong with service... i asked the guy Assisting me how to do a warranty claim on my chery tiggo. He told me he submitted all relevant requirements they will get back to me. In January 2025 i emailed the company to find out what the progress is regarding the warranty claim. They asked me to re submit the photographs they require for the claim. So i sent them. Now we are in February 2025. I have emailed and called but no response. They are not picking up the phones. Every 20min someone picks up and transfers me to "someone" that can help.

Some assistance would be greatly appreciated...