Urgent Complaint – Unresolved Vehicle Registration Issue

I am writing to formally raise a complaint regarding an issue that has remained unresolved since my vehicle trade-in in July 2024. I was assisted by Devon Martinus (New Vehicle Sales Executive) during the process.

On October 28, 2024, I received a traffic fine for the vehicle VOLKSWAGEN CF163410 due to failure to register the motor vehicle with the appropriate authority. This should not have happened, as the vehicle was traded in and should have been transferred to the new owner by the dealership.

I reached out to Devon on November 25, 2024, and despite multiple assurances that the matter would be resolved, no action has been taken. He is now ignoring my emails, calls, and WhatsApp messages, which is highly unprofessional and unacceptable.

This experience has been extremely frustrating, and I must say that the after-sales service I have received has been poor. I expect this matter to be resolved immediately by having the vehicle correctly registered and the fine be paid with proof of payment.