ES
Elsie S

1 reviews | Active since Nov 2015

13 Jun 2022, 09:25

Unsatisfactory service

I bought a demo 2022 Suziki S-presso on the 16th of May 2022 and picked up the car on the 20th of May. Up till today I have not yet received my registration and license plate numbers. The sale includes a delivery charge which includes R1050 for license and registration. My understanding was that when one picks up a car that the license and registration would be done as well? Upon pickup the sales person Tobie Wiese mentioned it would only be ready the next week. I stay 30 km from the shop in Table view and struggle to get to Thorpe in Blaauwberg during office hours as my daughter use my car during the week (I work from home). The next week was extremely busy for me as I was busy with last minute things that had to be done before a work related go away up till the 7th of June. Upon my return I found that Tobie or Thorpe has not sent me anything around the license and registration?! I had to follow-up again. On the 8th of June I sent a whastup message to Tobie at 12, after I tried phoning him - he did no pick up the phone!? He responded at 16:14 that the papers were handed in and he will let me know when it is ready. Today, 13th of June I had to follow-up again?! Apparently the number plates will be ready by today or tomorrow. I paid a deposit of R70 000 and completed everything from my side as and when it was requested. The service is extremely poor and I'm very disappointed. The service has totally ruined my experience with my new car, which was suppose to be a happy event. The signing of the forms was also a nightmare. Up till today I'm still not sure what I have signed for. Everything was send electronically by phone!? and you have no way of saying "no". I had to print al the thousand of papers. I told them that I struggle to see what I'm signing as all the legal terms and conditions are very small on the link that was sent to my phone. I also told them that my daughter use my car in the week to get to her work and as such I'm without a car during the week as I work from home - now whenever my license etc. gets there I have to take off or arrange for a uber to take me from Brackenfell to Blaauwberg again? I would not recommend Thorpe motors:(

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