Terrible after sales service

I bought a “brand new” Suzuki Swift from Thope Suzuki Tableview last year August. There were a few snags with the car (wind noise from door window, noisy brakes), but I thought I would be patient and deal with the issues until I took the car in for its first service. On the 24th July, I took leave from work, and asked a friend to do the same in order to fetch me after dropping off the car at Thorp Suzuki Tableview (It’s a long distance from Plumstead to Tableview). When dropping the car off, I requested that they have a look at the issues. The brake noise was in fact worse after collecting the car again, seems as all they did was tighten the handbrake cable to the point where I did not even have to apply brakes for the sound to be heard, the car was sluggish and felt like it was carrying a big load and being weighed down. They also did not have stock of replacement door rubbers for the window wind noise, So I had to make another appointment for them to fix the issues once they received the ordered parts required. Yesterday, I had to take leave again, and dropped the car off before 09:00. When I arrived, there was no one sanitizing customers or taking temperature. I also had to open the large sliding door myself to drive into the building. After spending 4 hours wandering around without a car in tableview, I went to the dealership to check up on the progress, only to hear they were still busy (took longer than the actual service). I waited in the dealership, and 80% of the staff were walking around without any sort of face masks, and did not see anyone sanitize their hands even once. After waiting another hour or so, I walked to the workshop, only to see my car standing alone, with no one working on it. I enquired why I’m waiting, as no one was working on my car. Then they said they are waiting on another part (The only reason why I was there was because they said they had ordered the parts and they had arrived). An entire day wasted, no one updating me with the progress. After getting impatient, I asked to speak to a manager. They have no manager at the branch to complain to. The receptionist gave me a number for someone in another branch who I called. All of a sudden, they started running around and actually working to get the car done. I left at 16:00 with a car that is still noisy as they could not fix the issue. I bought a “brand new” car to avoid these kinds of issues, have a maintenance plan and extended warranty to avoid these types of problems. My “brand new” car sounds as if it’s an old second hand car. This is exactly why I forked out R100 000 deposit, and paying off the car monthly, for a “new car”, only now to be disappointed, as I could have spent less on a second hand car which would actually be in better condition. This is utterly unacceptable, and I rue the day I decided to “join the Suzuki family” and chose to buy new. I wish I got given what I paid for and what is owed to me. Absolute waste of time, money and energy. Thorp Suzuki Table View Thorp Motor Group Suzuki SA