Stay away from thorp blouberg!!!

Service is shocking and almost non existent. After taking my swift in for a service on the 22 October 2024. They said they needed to do a rust test on my vehicle. We agreed to the test. Once collecting the vehicle they said the test came back with no rust. After pointing out the millions of rust spots on my 2022 car, they agreed that 2 of the spots fall under warranty and the rest were due to iron fallouts in the atmosphere. Completely bizarre as this has never happened with any other car we’ve owned.

Fast forward to January, i have already had the other spots fixed. No progress has been made on my warranty claims. After some more asking and asking of what’s actually happening. I was asked to fill out some forms for my claim.

So wait, has my claim actually been submitted??????

At this point, I have been told countless amount of times that there’s lots of people waiting for claims etc. but not once was it actually said that yes, you’re claim has been submitted.

The response of, let me check and I’ll get back to you with some feedback was the go to however, it was about as useless as their service. There was never any response with the feedback and it felt as though it was just another effort to stall having to do any work.

On the 14 of Feb, i asked for proof of my claim as i have had enough of them just pushing me around and decided to have a look at selling my car because the rust is just getting worse and worse.

They were unable to provide me with any documentation on a proof of my claim and i was asked to come in for photos as the manager would like to see it again.

Photos? Again? Wait so the manager wants to see it now? So still no claim has been filed in February 2025????

I told them in January i needed it fixed before mid Feb as i would be returning to university and would struggle to find time btwn Monday and Friday to go there for them to take photos.

She acknowledged this. Now back to March, i manage to find a Friday that i can go. I take the car in on the 7th of March for the manager to take photos.

The apparent reasoning for needing new photos is there was something odd looking on the rear light.

5 months you made up excuses, for that?

Should go with out saying, i have received no proof of claim, no follow up, no feedback. Today, the 19 March. I follow up with them. As is the pattern here. Just to be told Nadia is not in today.

Whatever you do, do not support thorp motor group as they DO NOT have your best in mind. They just take take take and at the end of the day. Make their problems yours.