Serious lack of Service - Technical and Customer

9 January called: left message for Service Dept to call back - never happened<br> <br> 12 January called: Phones just rang the hole day<br> <br> 14 January sent email to Service Advisor: Tamara Harris - 'I will contact you telephonically in 2 minutes'<br> and she did promising me a quote for replacing or skimming discs and replace pads on a 2013 Opel Corsa purchased from Fish Hoek. It was suggested Monday 19th would be a good day to book in. I was already nervous as schools returned on 21st and needed to do dropoff before work in the morning.<br> <br> 19 January findout my car hasn't been booked in as my slot was originally occupied by someone who cancelled and rebooked. best she could do was morning of 21st - day school returned. I said yes please and was then phoned back saying they don't have parts and soonest would now be Friday 23rd... I put it on hold and then a miracle happened... I happened to call SupaQuick Fish Hoek who in one day - day before school started :) - picked up my car, got the parts, replaced and returned my car to me for R2000 - using premium parts - for which Thorpe guessed figure to be around R4500. <br> <br> Thorpe Fish Hoek still don't know it has been taken care of... no more!