Poor client service from Thorp Plumstead.

I made arrangements for a Service about a month in advanced and arranged for a courtesy vehicle about two weeks before the service and this was approved. On the morning when I brought in my vehicle there was no courtesy vehicle. I explained that I planed my work commitments around the availability of a courtesy vehicle with an appointment around 12. I asked them to arrange and let me know around 11 as I will be waiting for their call at home. Needless to say, no phonecalls or any contact from the service Centre. I made alternative plans. Around 14:00 I contacted Thorp Plumstead to find out about any progress of my vehicle as I requested them to check other items not covered by the warranty. I phoned twice and left messages but with no reply, response or feedback. After 15:00 I phoned again to find out when my vehicle would be ready for collection and left a message for them to contact me. Nothing forthcoming. By now I was worried and annoyed as nobody kept me informed about my vehicle and I was worried that they would just surprise me and present me with a invoice and a huge bill.

I took a walk down to the Service Centre when I was told my car is ready and that they would furnish me with a report of the faults and outstanding items afterwards and that the Evaporator & Parts for the aircon will have to be ordered and that my vehicle will have to come back. When I drove away I noticed a light being on. I tried calling them but no answer and I left mesaages that went unanswered. I tried calling the following day, spoke to people, left messages and was promised that they will phone me back within 5 minutes but those promises were not honored. I decided to leave the cbd in town to go to Plumstead personally to express my dissatisfaction this after my last phone call I was given attitudebqhen I asked for the manager. I was told he was not available and that he would contact me. On my arrival I was told that the manager was not available and the technician sorted the problem out.

The general service at Plumstead is poor and pathetic and they do not show good faith or consider the needs of their clients especially when they are at fault. I am now reluctant to recommend Thorp Plumstead to anybody as it is not the first time that I receive unsatisfactory client service from them.