PATHETIC SERVICE THORP PLUMSTEAD

I had booked my car in for a fault, this is the first time I have ever used Thorp Delta. When arriving yesterday, all clients were left outside to stand until their service manager arrived before they had opened their doors for us to actually enter the building. We were outside watching everyone of their team members walk around, have a conversation, when the doors were actually not open for service when we were all told to be there at 07h30. All day yesterday I had not heard from anyone from Thorp in Plumstead about the status of my vehicle, when call in at 14h30, I was told by Heinrich that they had actually not even looked at my car and I then asked whether they had planned to call me and whether I was to make alternate arrangements to have a vehicle, his response " I guess so" i then asked when I was going to get an update and was told he would call me back. At 17h00 i called again, then spoke to Johan who I believe is the service manager, who said this is not the way that they work and that their technicians are supposed to give clients an update at 11am and again at 2pm, of course this was not the case, so instead of giving me feedback on my vehicle this man then decides not to communicate with me any further and hands me over to Henrich who says he is the only person working and that they actually haven't looked at my car at all. Does not apologise for the inconvenience nor lack of communication. Today I call at 13h00, again they miss the promised communication timelines, only to find that Heinrich is not in and that some other service manager is now alone. The woman proceeds to tell me that the suspect it is my shocks, and that they will test with their preferred shocks and will bill me for it, I asked her to clarify and she said that even if they do not need to replace the shocks that because they tested it I would need to pay for the full amount of the shocks regardless. HOW IS THIS EVEN POSSIBLE, I ask to speak to Johann who I hear say he doesn't want to speak to me, and the lady at reception then says she will get him to call me back and have the foreman call me to explain what the costs are on my car. How on earth do you proceed with work, bill a client without a quote, without even being able to establish the fault. I am shocked at the pathetic service these people off new clients, and I am now stuck without a car for day 2 without them even offering me a courtesy vehicle for their inefficiency and incompetence!!!