1 reviews | Active since Jan 2014
Olympic Titleholder in Substandard After Sales Support
Well, where to start. My 1 year journey with Thorp Suzuki in Table View so far, has been nothing but extremely disappointing, frustrating and infuriating. I purchased a 5 door Jimny auto a year ago. It now has 10000km on and has been the absolute worst motor dealer experience in my wisdom gathered 69 year life. They have consistently without failure exceeded my lowest of low expectations by a considerable margin. Anyone that buys a Jimny with his brains, is a *****. It is my first vehicle ever that I purchased with my heart, as nothing makes any practical sense when it comes to a Jimny. I do not really regret my purchase, however the substandard incompetence non-existing after sales service not only from Suzuki Table View, but also Suzuki SA has left me fuming. I did not realise that support levels this low can exist, but Suzuki Table View are world champion underachievers in I do not give a f@#k for the client. The Jimny is a vehicle with many flaws, but ultimately it creeps into your heart resulting in a love-hate relationship. The permanent hot air blowing into the cabin, the pathetic fuel consumption of 12L/100km in contrast to the advertised 6.2L/100km are things known to the dealership, yet NOT disclosed on purchase. I have 12 pages of factual names, dates, times and conversations of complaints and empty promises with nothing but lies and denials from the dealership, ultimately leaving me a NEVER again to touch this product again client. This sadly leaves the poor Jimny at the edge of extinction, a victim of uninterested people, where it should be a world champ.
