No clue if your car has a maintenance plan or not even after buying it at their dealership!

My wife bought her Haval H1 from Thorp Table View with a full maintainance contract. Last friday we took the car in and it needed some replacement parts (Brakes and a shock absorber) Reveived a call with a qote for R8000.00 odd. Stated that we have a full maintenance plan and they should have it on their system. They then said it would take 3 days as they had to order the parts. (Surely as they are the dealers and sevice agents thay should have basic stock) . It is now a week later and we still have not had the car returned. (There was a promise of a phone cal but none received as yet) Apparently the brakes have not arrived.