Avoid Thorp Chery Table View – Chronic Communication Failure & Safety Negligence

I am beyond frustrated with the appalling service and lack of accountability at Thorp Chery Table View. Since February 2026, I have been dealing with a critical safety issue regarding my vehicle’s airbags.

For over two months, I have been trapped in a cycle of empty promises and "ghosting." My service representative, Nadia, has repeatedly promised updates but has never once followed through. I have been forced to waste my professional and personal time constantly chasing her via phone or physically driving to the dealership to demand answers because my messages are ignored.

I met with Ivan (Service Manager) and Nadia over a week ago (April 16th) after my car returned from the panel beaters. I was told to be "patient" while they compiled a report for Chery SA. Since then? Total silence. To make matters worse, Thorp’s own "customer care" and "feedback" emails bounce back as undeliverable.

It is unacceptable that a customer must manage their own service experience for a safety-related warranty claim. If you value your time and your safety, take your business elsewhere. I am still waiting for a basic status update that should have been provided days ago.