Worst customer service experience ever

My internet has been off since Wednesday 20th of July, numerous emails to support @ linteg and bebroadband, phonecalls does not get answered feedback does not get provided and consultant does not have the decency to tell me what is wrong and where the problemis on vumatel infrastructureor my service provide who changed my IP addressand left me without an income to provide for my family due to i am unable to print scan and email to my work, the service levels has decreased so badly since joining a few years back I always had hands-on experience with good people when Paul was handling my account since he left no communication or feedback no problem solving people who actually have the ***** to pho e the client and admit their mistakes or the problem on hand I am even locked out off my own router this morning but they want my money and take it willingly without a day of grace to substitute for the days without internet connection I have asked any times is it the router On site, the provider, or infrastructure who has to be accountable I even had my own it technician out to come and restore my IP address they have so easily changed and no one can tell me why or whom did so this is my worst experience ever i think I will take my business elsewhere people who care about making name and keeping the standards high client services first and honest to fix and admit mistakes I can't even do a complaint due to no one responds or bother to read I am really so disappointed going on my 3 week with this struggle I just want to sit and scream. I will never again recommend this service for any new Comer at all.