Unfair treatment of customers - Paying for fibre but service is not provided.

Experienced poor and unprofessional service.

I work from home. That is the reason I signed up with Be-Broad. For over 10 days we were not connected and I had to buy data from my own pocket.

When I phoned the customer service line, every agent I spoke to kept on promising that we will be back online before end of the day which did not happen. They also promised to give an update, which never happened. I still had to phone them for follow up as I was now spending so much on data from pocket while the service I pay for monthly was not received.

They will cut off your connection if payment is not received however when the tables are turned, you will not receive any compensation. It would be fair if they would pro-rata the monthly fee to the number of days we received the service.

Fair treatment of customers as per the FSCA, isn't embedded within their culture.