Poor service

I was offline for 3 weeks. I called my derive provider BEBroadband and went as speaking to the manager who promised that I will be credited because of prolonged outage in my area. Unfortunately I had to call again only to be sent a technician who found out that my street wasn't affected by outage which I was supposed to have been assisted within a day not 3 weeks and I didn't even get credited but paid for service I didn't get. I have subsequently cancelled them and I have a new service provider. Those of you who are affected, move on.