Another dissapointment

So another weekend of terrible service ahead. When I query I get told that a tower was damaged and that I should be grateful for the little connection I have as opposed to not having any. I pay for a 20 meg line and is not getting 1 at the moment. I was so told by the arrogant keyboard ***boy at customer service not to log more than one ticket as it makes it slower and not faster. ONCE AGAIN TERRIBLE COMMUNICATION, NO ONE INFORMED ME ABOUT TOWER DAMAGE! I HAVE TO HEAR ABOUT IT IN AN ARROGANT MANNER. Please if you considering this company rather go the other way. I moved away from Telkom to this company because of bad service. Now this company is becoming telkom 2.0. Truly dissapointed in the past few months. To them I may just be one customer, but in this day and age a loyal, paying customer is an asset. You lose one customer, more will surely follow.