AM
Abongile M

1 reviews | Active since Nov 2022

16 Jul 2023, 10:18

Think Digital Academy Refund

I need assistance getting my refund from Think Digital Academy. Upon learning that the classes are prerecorded and not live I sent email that we will no longer be using Think Digital Academy for that kind of tutoring will not help my kids. I was of the assumption that when it says kids have their own private tutor it means they have access to private tutoring or live classes.

Unfortunately having kids watch prerecorded lessons and teaching themselves is not the idea I had for my kids. I emailed after paying when I learnt classes are prerecorded and we have not started any classes for schools are closed.

I’m just a bit peeved coz when I was emailing before I made payment I was getting swift responses and as soon as I questioned about the prerecorded lessons and my refund no one has responded back to me.

Please May I have my refund.

0
Replies (4)
Think Digital Academy
Think Digital Academy's reply17 Jul 2023, 12:25
Official
Hi Abongile 
This doesn't sound right at all! We always honour our promises to our parents and never have any issues to process refunds where they are due. We would love to get in touch with you to see how we can assist you. We are unfortunately, unable to locate any communication from you - please could you confirm your surname so that we can get in touch with you. Alternatively, please share your contact details with us so that we can get in touch with you. 
AM
Abongile M's update17 Jul 2023, 14:02
Reviewer Update
Hi my email is ***


Think Digital Academy
Think Digital Academy's reply17 Jul 2023, 14:12
Official
We unfortunately cannot see your email address. 
please could you forward your previous comms to *** 😊
AM
Abongile M's update17 Jul 2023, 14:16
Reviewer Update
Emails were between me and Lumarie C** and one other person. I just spoke to her today also. In any case what do you need to process my refund ?