Think Digital Academy
Verified Business
|3.4|15 Reviews (last 12 months)|Responds in 43h 60m
Think Digital Academy
Verified Business
|3.4
15 Reviews (last 12 months)
Responds in 43h 60m
AI Review Summary
Based on recent customer reviews, Think Digital Academy receives a sharply divided response from its community. Satisfied parents and learners consistently praise the flexible homeschooling model, supportive staff, and strong matric outcomes, with several highlighting the academy as life changing for neurodiverse children. However, a recurring theme among dissatisfied customers centres on poor administrative communication, unanswered emails, refund and billing disputes, and concerns around exam marking accuracy and report quality. Customers frequently mention specific staff members positively while others struggle to reach account handlers.
Performance(last 12 months):
Trustindex Rating
4.5Reply Time
43h 60mNPS Score
-50Unlikely
TrustIndex
4.5
Reply Time
43h 60m
NPS Score
-50
Recommended: Unlikely
Review Distribution
3.4|15 Reviews
Oct '25 - Sep '26
Recent reviews (15)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKM
Keo M
1 reviews | Active since Sept 2026
11 Sept 2026, 13:49
Helpful Staff and Quick Responses
It's an amazing school. As students, we can email them during office hours whenever we have questions and they usually respond right away, which is very helpful especially in emergencies.
Helpful (0)
|Replies (0)JM
Johanna M
1 reviews | Active since Sept 2026
7 Sept 2026, 19:03
Excellent assistance and support
I would like to express my sincere appreciation to the school for the support they gave my daughter when she experienced a problem submitting her assessment script. The situation was stressful, but Kristal was incredibly helpful and assisted her with the submission process. Thank you, Kristal, for your patience, kindness, and willingness to help. Your support made a difficult situation much easier for my daughter. We truly appreciate the assistance and care we received.
Helpful (0)
|Replies (0)JM
Johanna M
1 reviews | Active since Sept 2026
7 Sept 2026, 19:03
Excellent assistance and support
I would like to express my sincere appreciation to the school for the support they gave my daughter when she experienced a problem submitting her assessment script. The situation was stressful, but Kristal was incredibly helpful and assisted her with the submission process. Thank you, Kristal, for your patience, kindness, and willingness to help. Your support made a difficult situation much easier for my daughter. We truly appreciate the assistance and care we received.
0
Replies (0)TC
Tlhoolo C
1 reviews | Active since Sept 2026
4 Sept 2026, 09:14
Techincal issues solved
As a student at Think Digital Academy,I encountered soem technical issues and my submission portal unfortunately closed before I could turn my work in.I immediately reached out to my grade inavigators and they worked with me as fast as possible by responding to me through emails. The team was patient,understanding,very professional and practical on how we go about solving the issue.They reopened my portal and submitted on my behalf without any extra charge. Thank you so much for the great service.I highly highly recommend them!
Helpful (0)
|Replies (0)TC
Tlhoolo C
1 reviews | Active since Sept 2026
4 Sept 2026, 09:14
Techincal issues solved
As a student at Think Digital Academy,I encountered soem technical issues and my submission portal unfortunately closed before I could turn my work in.I immediately reached out to my grade inavigators and they worked with me as fast as possible by responding to me through emails. The team was patient,understanding,very professional and practical on how we go about solving the issue.They reopened my portal and submitted on my behalf without any extra charge. Thank you so much for the great service.I highly highly recommend them!
0
Replies (0)WvdM
WILLIE van der Merwe
1 reviews | Active since May 2018
31 Aug 2026, 14:02
Happy with the platform
My son is on the spectrum for ASD. Since we enrolled him with think digital his marks have improved significantly. We are very pleased with the platform and the personal level of assistance from the team. if you have a nero divergent child I would really recommend enrolment. Well done to the platform and for assisting our children with special needs and assistance.
Helpful (0)
|Replies (1)WvdM
WILLIE van der Merwe
1 reviews | Active since May 2018
31 Aug 2026, 14:02
Happy with the platform
My son is on the spectrum for ASD. Since we enrolled him with think digital his marks have improved significantly. We are very pleased with the platform and the personal level of assistance from the team. if you have a nero divergent child I would really recommend enrolment. Well done to the platform and for assisting our children with special needs and assistance.
0
Replies (1)KW
Kar W
1 reviews | Active since Jul 2023
14 Jul 2026, 08:07
One happy camper
I would like to applaud the level of communication which we receive from Think Digital Academy and the personal touch that I have experienced from the first registration all the way through to the call centre staff who are always friendly and helpful. I have not experienced this level of support at any other school and am super happy with the choice we have made.
Helpful (0)
|Replies (0)KW
Kar W
1 reviews | Active since Jul 2023
14 Jul 2026, 08:07
One happy camper
I would like to applaud the level of communication which we receive from Think Digital Academy and the personal touch that I have experienced from the first registration all the way through to the call centre staff who are always friendly and helpful. I have not experienced this level of support at any other school and am super happy with the choice we have made.
0
Replies (0)DC
Devinia C
1 reviews | Active since Sept 2014
13 Jul 2026, 17:34
Payment and Arrears not very clear
I enrolled both my kids for the full year or over 6months this year 2026. I missed 1 payment for the month of Feb. March there were funds in my account, but they did not debit the amount for the month. I only see declined debit amount on my bank statement of R6.00 but not any evidence that the monthly fee was deducted, mind you there was funds in. So my kids profile gets deactived because of this. From March the did not deduct the monthly fees, I keep on getting decline emails from them but nothing is reflecting on my bank statements. Today I email them proof of my banking statements where funds was available and they did not deduct. I am being told that: "Unfortunately, at this stage of the academic year and given the current status of the account, I am unable to reactivate the student's profile based on a partial payment. We have also received direct instruction from Senior Management that no payment extensions may be granted and that all outstanding amounts must be settled before any student profile can be reactivated." If I knew that I needed to contact them to reinstate my debit order in March, I would have done that. I was under the impression that I have a debit order set and that the fees will go off. No I'm sitting with a huge amount that I cannot pay now in full where it could have been avoided if their information on the website and email was very clear. Cancel I the subscription I need to pay 15% of the full amount for the year. I was not informed that the debit order will be cancelled for the entire year that I signed up if I miss 1 payment.
Helpful (0)
|Replies (0)DC
Devinia C
1 reviews | Active since Sept 2014
13 Jul 2026, 17:34
Payment and Arrears not very clear
I enrolled both my kids for the full year or over 6months this year 2026. I missed 1 payment for the month of Feb. March there were funds in my account, but they did not debit the amount for the month. I only see declined debit amount on my bank statement of R6.00 but not any evidence that the monthly fee was deducted, mind you there was funds in. So my kids profile gets deactived because of this. From March the did not deduct the monthly fees, I keep on getting decline emails from them but nothing is reflecting on my bank statements. Today I email them proof of my banking statements where funds was available and they did not deduct. I am being told that: "Unfortunately, at this stage of the academic year and given the current status of the account, I am unable to reactivate the student's profile based on a partial payment. We have also received direct instruction from Senior Management that no payment extensions may be granted and that all outstanding amounts must be settled before any student profile can be reactivated." If I knew that I needed to contact them to reinstate my debit order in March, I would have done that. I was under the impression that I have a debit order set and that the fees will go off. No I'm sitting with a huge amount that I cannot pay now in full where it could have been avoided if their information on the website and email was very clear. Cancel I the subscription I need to pay 15% of the full amount for the year. I was not informed that the debit order will be cancelled for the entire year that I signed up if I miss 1 payment.
0
Replies (0)VS
Victor S
1 reviews | Active since Jul 2014
7 May 2026, 11:33
Think Digital academy is a **** with bad service
Bad service please don't use this institution Even when they speak to you very rude and dismissive. I call for my refund and Tanya is never available I email no response. I was misinformed when I registered my son and all they can say is I don't know who you spoke with but my son was registered and the fee was paid the person told me my son can start in term two now my son I out of school and they are not refunding me to get my child a new school and this is after they are taking 11% of the amount I paid Wen their agent misinformation lead to this. They promise to call but they don't. South Africa if you want a good institution for your child to do home school Impaq is the best they call back and they advise you properly
Helpful (0)
|Replies (0)VS
Victor S
1 reviews | Active since Jul 2014
7 May 2026, 11:33
Think Digital academy is a **** with bad service
Bad service please don't use this institution Even when they speak to you very rude and dismissive. I call for my refund and Tanya is never available I email no response. I was misinformed when I registered my son and all they can say is I don't know who you spoke with but my son was registered and the fee was paid the person told me my son can start in term two now my son I out of school and they are not refunding me to get my child a new school and this is after they are taking 11% of the amount I paid Wen their agent misinformation lead to this. They promise to call but they don't. South Africa if you want a good institution for your child to do home school Impaq is the best they call back and they advise you properly
0
Replies (0)