Disgusted with think digital

Started with them in April. No problem. Very happy. Then all of a sudden they tell me my account t is in arrears when they had the full authority to debit every month. Bongi said they called me in July and please note we are now in September. They discontinued my Gr.2 exams due to their mistake and I must just accept that I'm in arrears when I was under the impression they are debiting monthly as agreed. Whether my bank declined or you just didn't have the debit running on the right date my son is refrained from doing final exams. The discontinued the service even though it wasn't my fault and told me they called me in July to discuss. Some of us are not always available on our mobile and for one I was in hospital at the time of their so called call. 2 months down the line and I hear this. Utterly dissatisfied and disappointed as I refuse to pay the full amount they now request because of them not debiting. Imagine a grade 2 learner gets blocked from doing exams.