1 reviews | Active since Aug 2016
DISAPPOINTED!
I am really disappointed with how my plea is being handled, on the 22nd of May I sent through an email advising them that my daughter mistakenly submitted a question paper instead of an answer sheet for a Letterkunde Toets, on the 23rd of May Veronika got back to me and advised that they'll fix it, it's an "exception" and it will never happen again. We are two months in since the issue, and it still not resolved, as per the communication, sent to parents, we were advised that all marks will be uploaded on the 18th of July, to date, there's still 2 outstanding Afrikaans marks. A certain learner sent through an email to Veronika as well on the 6th with a similar issue as my daughter's and surprisingly it has been resolved. Now my emails are being ignored, no one is responding to me, is this how parents and learners are treated?
Thank you for your feedback and we sincerely regret the frustration and inconvenience this situation has caused you and your daughter.
We would like to clarify that when students mistakenly upload the incorrect documents - such as a question paper instead of an answer script - it unfortunately does delay the marking process. This is why students are repeatedly urged and reminded, both verbally and via the submission portal itself, to always review their uploads to ensure that the file is correct and legible. This step forms a crucial part of the assessment process.
While we understand and acknowledge your concern, we would like to assure you that the script in question has now been located and is currently being marked. The mark will be uploaded today without further delay.
Veronika has responded to your query but will forward her response again incase it did not reach you.
We value every parent and learner in our school community and appreciate your patience and understanding as we work to finalise this matter.
Thank you for your feedback and we sincerely regret the frustration and inconvenience this situation has caused you and your daughter.
We would like to clarify that when students mistakenly upload the incorrect documents - such as a question paper instead of an answer script - it unfortunately does delay the marking process. This is why students are repeatedly urged and reminded, both verbally and via the submission portal itself, to always review their uploads to ensure that the file is correct and legible. This step forms a crucial part of the assessment process.
While we understand and acknowledge your concern, we would like to assure you that the script in question has now been located and is currently being marked. The mark will be uploaded today without further delay.
Veronika has responded to your query but will forward her response again incase it did not reach you.
We value every parent and learner in our school community and appreciate your patience and understanding as we work to finalise this matter.