No Response After Payment — Buyer Beware

I previously ordered from this company around March and did eventually receive my product, but there was almost no communication after payment was made online. I was actually surprised when security at my estate informed me that a package had arrived for me, as I had received no updates from the company itself.

I placed another order on 25 May, expecting it to arrive this week, and I still have not received it. I have tried contacting their WhatsApp number, but my messages remain on one tick, and I emailed them on Wednesday requesting some form of communication or update, but I still have not heard anything back.

At this point, the lack of communication is very concerning, especially after seeing similar complaints from other customers online. I understand delays can happen, but customers should at least receive updates or responses.