Absolute Disaster!!!

To The Titan Apartments on 291 Surrey Avenue, Ferndale, Randburg.

AN ABSOLUTE DISASTER!!! If I could give a negative star, I would. This has to be the worst stay that I’ve experienced. A very confused stuff that keeps changing all the time. Just a few highlights from my experience: 1. From the 6th month of my stay, they started increasing the heat water pump charge 3x from what it was. When we asked for the breakdown of how this was calculated, it proved to not be fair, they seem to be basing the calc on the entire building’s usage of hot water and then dividing from that total according to the units that currently occupy the building. So for example, if you were taking cold showers the entire month, you would essentially be paying for your neighbour’s heat water pump charge as they would have used hot water. Totally unfair.

2. In the 3rd month of my stay if I recall correctly, they replaced the electricity meters, where you buy and load units using your meter number, with the electronic meter, where you buy electricity online by scanning a code. I don’t mind this new system, very convenient actually. The issue I have is how every time you recharge, say you load R200, the platform will charge you for the R200, but reflect an amount of R180 as recharged. So where is the R20 going to?? Perhaps you can educate me here. Remember when we bought units via pick n pay or wherever, my understanding is that money goes to city power or whoever the municipality is, so your building manager has no partaking in that transaction other than that you are using meter number which they have provided. With this electronic platform, where is the entire money going to and more specifically these R20s as referenced above??

3. ****roaches are everywhere, without fail, only break we had was during winter, no matter how clean you are.

4. Kitchen sink pipes have always been smelling, since moving in. Issue has been reported a couple of times no action taken. Imagine having guests, soon as you enter from the main door, you get hit by a smell that is so strong, you cannot ignore it. Just looks really bad like there is no hygiene at all.

Not a person who usually provides ratings, but I had to take the time on this one, just to highlight how disappointed I am.