Reservation Ignored, Poor Service, and Long Waits

We booked a table on Tuesday, 26 August 2025, paid the holding fee, and specifically requested to sit outside. When we arrived on time on Saturday, 30 August, the staff could not find our reservation. While they tried to “arrange” something, we watched as two groups who arrived about 30 minutes after us were attended to immediately, given tables, and even served their wine tastings before us.

We asked to speak to the manager, and after an hour and a half of waiting—with two staff members assuring us she had been called—the manager finally arrived. She promised to resolve the table issue, but when the outdoor table we had requested became available, it was given to another group instead. We were then told to wait again while they arranged another table, which felt more like a makeshift option in a random spot, far from what we had booked. At that point, after nearly two hours, we asked for the bill, as we no longer felt welcome and the experience had become frustrating instead of enjoyable.

On top of this, the platter we ordered still had not arrived after two hours, despite the manager assuring us that she would prioritise it in the kitchen. This lack of urgency and professionalism completely ruined the experience we had been looking forward to. We ended up leaving in the middle of the tasting, extremely disappointed by the poor service, long delays, and disregard for our booking.