I would not recommend this brand to friends

The bedding is really good, no doubt. But the customer care and delivery are really subpar. Considering that you’re dealing with customer care for 20 days plus, and in my case over a month, you’d expect really excellent customer service. I’ve never had to deal with an online retailer for this period of time and for them to not have good quality communication is really frustrating and reflects badly on the brand.

Correspondence with the brand was incredibly inconsistent, you have to almost grovel for basic responses and updates. My initial emails were only responded to a week later, and the responses itself were curt and dismissive, and it made me feel burdensome as the customer for even reaching out in the first place. Brusque and short-off blank statements don’t really induce excitement. For me, the customer care is equally as important as the product itself and I unfortunately received my bedding already having a sour taste in my mouth. It feels like this brand is more concerned with trendy marketing rather than craft. Nowhere on their socials or website do they show what you’re spending your money on or why the bedding takes so long to be shipped, just vibes.

I would have been happier getting my bedding from Mungo or Weylandts where I know what I’m paying for, and the customer service is really, really great.