Unfeasible returns policy and unspecified rules

I am a long standing customer at the Space and have purchased most of my wardrobe from the store however their 7 day exchange only returns policy is completely ridiculous and unfeasible. Moreover I went to the clearwater branch over an extremely busy weekend and was told that I was unable to return the garment because they do not carry the label. Nowhere is this stated on their policy. I was unable to go to the Rosebank branch because of time constraints and went the following weekend and was told I was out of time to return. I asked if I could return to the same label and was told I could but they hadnt received anything new and were not sure when something new would be in.. The management of this store need to explain what a customer does in such a such a situation. I have had such a bad experience and I fear this store is going to lose a very good customer and I am sure there are countless others who no longer shop at the store for similar reaaons.