I WANT MY MONEY!!!

I'm furious with way I've been treated by Buli from Tbe Space in Cavendish Mall CPT. That lady has no respect for my time and lacks communication. I bought a dress from them which turned out to be faulty. I took it back for an exchange or refund and was told that it will be sent to the designer and I'd be contacted. IT'S BEEN A MONTH. no refund no dress no contact. I'm livid!!!