AN
Antoi N
1 reviews | Active since Feb 2021
01 Feb 2021, 14:09
STAY FAR, FAR AWAY
A train wreck of an institution! Due to a catalog of errors on their side, my daughter's studies was put on hold for a year. During her first term, the support was so bad that she decided to stop her studies - which obviously included stopping debit orders. Yet, money was still taken. After now approaching three months since the ******* debit, we still haven't received a refund with ongoing false promises and stalling tactics. Unprofessional, and quite frankly ********.
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Replies (2)
The South African College of Applied Psychology (sacap)'s replyOfficial
02 Feb 2021, 10:14Hi Antoi N, we're sincerely sorry that you've had this experience!
Upon receipt of the confirmation of banking details, we can confirm that we have processed the refund and it should reflect soon.
Once again, we do apologise for this experience.
Upon receipt of the confirmation of banking details, we can confirm that we have processed the refund and it should reflect soon.
Once again, we do apologise for this experience.
The South African College of Applied Psychology (sacap)'s reply02 Feb 2021, 10:14
Official
Hi Antoi N, we're sincerely sorry that you've had this experience!
Upon receipt of the confirmation of banking details, we can confirm that we have processed the refund and it should reflect soon.
Once again, we do apologise for this experience.
Upon receipt of the confirmation of banking details, we can confirm that we have processed the refund and it should reflect soon.
Once again, we do apologise for this experience.
AN
Antoi N's updateReviewer Update
11 Feb 2021, 11:36It infuriates me that you make it out as if I'm to blame in as such that you were awaiting a response from me. I contacted you on 28 November regarding this. On 26 January you asked for bank details for the FIRST time (keeping in mind that you had it all along), which I confirmed on the same day, and you even sent an email that the problem has been resolved shortly after. Then, four days later you ask for a bank letter AGAIN! Please take ownership and at least admit to handling this situation EXTREMELY unprofessional and ***********, rather than shifting blame - just as you previously did with the whole admission drama.
This is the most backhanded and insincere apology I've ever heard.
This is the most backhanded and insincere apology I've ever heard.
AN
Antoi N's update11 Feb 2021, 11:36
Reviewer Update
It infuriates me that you make it out as if I'm to blame in as such that you were awaiting a response from me. I contacted you on 28 November regarding this. On 26 January you asked for bank details for the FIRST time (keeping in mind that you had it all along), which I confirmed on the same day, and you even sent an email that the problem has been resolved shortly after. Then, four days later you ask for a bank letter AGAIN! Please take ownership and at least admit to handling this situation EXTREMELY unprofessional and ***********, rather than shifting blame - just as you previously did with the whole admission drama.
This is the most backhanded and insincere apology I've ever heard.
This is the most backhanded and insincere apology I've ever heard.