False info given

We just wish we had gotten value for our money during our stay at the royal hotel. We had to ask for room service. The toilet was leaking and had to put a towel on the floor. The carpet smelt damp. We were told there is a gym and the website shows a gym but nothing. We were shown that they have a pool to, but false info. My partner and I are big on gym, and we're very dissapointed. We even told the receptionist that we laid a complaint with Hello Peter thinking they would of done something to make up for all that went wrong, but nothing at all.