Evil and Heartless treatment

The Royal Hotel Durban is not to its clients, I will never recommend anyone to use their service. I have been waiting for my refund for three weeks now, they are very good with lies, they do not call or update you or reply emails. I have been telling me that payment is done but when waiting periods ends, only to find that they telling me another new promise, I start feel like they are ******** me because every time I call them to ask when m I receiving my refund, they always tell me lies. I have been talking Kalala and Malvin for the past three weeks telling me lies, until now I have not received my money. Kalala and Malrvin told me that the refund will be in today on Tuesday but there is nothing. Today I was referred to talk to Merupe, she also tell me that my refund will come through today and there is nothing came into my account. Now I am told to wait for today as the day is not yet over. to be honest, I lost trust from The Royal Hotel Durban, I feel ****med because of their everyday lies. I ask myself why are they doing this, I really feel mistreated and taken advantage because they are far from me and I am JHB. I lost most of my airtime calling them telling me lies about my refund. whatever they are doing is very evil, I will never recommend anyone to their hotel. WHY THEY LIE TO ME EVERYTIME I CALL THEM?