BAD SERVICE

ON THE 10TH OF OCTOBER 2020,I CHECKED IN AT THE HOTEL AROUND 1AM FIRSTLY THE RECEPTIONIST WAS VERY MEAN (A GUY) AND WHEN WE GOT TO THE ROOM THERE WAS NO HOT WATER TO BATH,THEN WE THOUGHT MAYBE IN THE MORNING IT WILL BE HOT AROUND 6:30AM THE WATER WAS STILL CALLED AND WHEN I CALLED THE RECEPTION THEY SAID THEY WILL SEND SOMEONE TO COME AND CHECK,SO HE DID COME BUT I THINK HE DID NOT FIX ANYTHING BECAUSE AROUND 9AM WHEN WE WERE TO SHOWER THE WATER WAS STILL COLD AND WE CALLED AGAIN AND THE REPLY WAS "'WE WILL SEND SOMEONE', CAN YOU BELIEVE THAT WE LEFT THE HOTEL WITHOUT BATHING BECAUSE ALREADY IT WAS COLD AND THERE WAS NO WAY WE WOULD HAVE BATHED WITH COLD WATER, SO I AM REALLY NOT HAPPY WITH THE SERVICE WE GOT FROM THAT HOTEL,FROM THE RECEPTION PLEASE DO CHECK WHO WAS ON DUTY AROUND 1AM ON THE 10TH OF OCTOBER 2020 THE GUY WAS JUST NOT FRIENDLY AT ALL.