The Residences at Crystal Towers
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
The Residences at Crystal Towers
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Oct '25 - Sep '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSJ
Sinothando J
1 reviews | Active since Nov 2024
4 Sept 2026, 19:34
Filthy room
Worst experience, they doubled booked my room and took me to a rat hole. I’ve emailed them countless times but I’m being ignored
Helpful (0)
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Sinothando J
1 reviews | Active since Nov 2024
4 Sept 2026, 19:34
Filthy room
Worst experience, they doubled booked my room and took me to a rat hole. I’ve emailed them countless times but I’m being ignored
0
Replies (0)JR
James R
1 reviews | Active since Apr 2026
27 Apr 2026, 20:55
An Unhappy Guest
I checked into this Hell Hole on 9 April 2026. I booked through Booking.com and they were quick yo debit my Credit Card. On Arrival at about 3pm, we found the room 204 in a total mess. The bedding was probably the same bedding used by the previous guests. The Bed sheets caused my skin to itch. I told Reception that I want to leave and wanted my money back. They refused to let me leave and refund me. I left anyway and wrote to Booking.com to get a refund, but I'm still waiting to hear from them. The Residences at Crystal Towers are misleading the public and making money from cancelations.
Helpful (0)
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James R
1 reviews | Active since Apr 2026
27 Apr 2026, 20:55
An Unhappy Guest
I checked into this Hell Hole on 9 April 2026. I booked through Booking.com and they were quick yo debit my Credit Card. On Arrival at about 3pm, we found the room 204 in a total mess. The bedding was probably the same bedding used by the previous guests. The Bed sheets caused my skin to itch. I told Reception that I want to leave and wanted my money back. They refused to let me leave and refund me. I left anyway and wrote to Booking.com to get a refund, but I'm still waiting to hear from them. The Residences at Crystal Towers are misleading the public and making money from cancelations.
0
Replies (0)AS
Andre S
1 reviews | Active since Jul 2012
16 Nov 2025, 17:16
Crystal Towers Residence Cape Town
The worst and most badly room ( no 712 ) I have ever stayed in. Let's start, on Google it is rated when you book **** yes, 4 stars. What do you get? A Fulthy 0 star rated apartment, Fulthy shower, only 1 toilet flush works, not even cold water in the fridge. Booked in at approximately 15h00, 15h30 a knock on the door, room service " I need to make the bed" we left tgecroom, returned at about 17h00, the old water mark rings on the centre table was stil visible same as we found it. Seriously this is not even a 0 rating worth. DO NOT waste your money. Period!!!!
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Andre S
1 reviews | Active since Jul 2012
16 Nov 2025, 17:16
Crystal Towers Residence Cape Town
The worst and most badly room ( no 712 ) I have ever stayed in. Let's start, on Google it is rated when you book **** yes, 4 stars. What do you get? A Fulthy 0 star rated apartment, Fulthy shower, only 1 toilet flush works, not even cold water in the fridge. Booked in at approximately 15h00, 15h30 a knock on the door, room service " I need to make the bed" we left tgecroom, returned at about 17h00, the old water mark rings on the centre table was stil visible same as we found it. Seriously this is not even a 0 rating worth. DO NOT waste your money. Period!!!!
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Replies (0)VV
Veronica V
1 reviews | Active since Sept 2020
20 Oct 2025, 15:34
Mouldy Towers.....
I was suprised at how dirty the bathroom was. The room needs maintenance (painting, skirtings are chipped and over all in need of refreshing). The bathroom however was disgusting, with mould in the shower and in all the corners of the bathroom. The bed was rock hard with stale smelling pillows. Disappointing since the overall quality of the hotel was always exceptional. Mailed them without response, even included photo's. Mildew cleaner and a once a month deep clean will do you good.
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Veronica V
1 reviews | Active since Sept 2020
20 Oct 2025, 15:34
Mouldy Towers.....
I was suprised at how dirty the bathroom was. The room needs maintenance (painting, skirtings are chipped and over all in need of refreshing). The bathroom however was disgusting, with mould in the shower and in all the corners of the bathroom. The bed was rock hard with stale smelling pillows. Disappointing since the overall quality of the hotel was always exceptional. Mailed them without response, even included photo's. Mildew cleaner and a once a month deep clean will do you good.
0
Replies (0)