The Print Shop

I am absolutely disappointed in the service that I have received from The Print Shop. I have placed my order well in advance for some branded items and had communicated and sent in our required artwork that needed to be printed. After a week of no communication of the status of my order, i proceeded to call in and find out for which i was told they had the wrong artwork. We then confirmed over email which the correct artwork was and they advised it was sent to production.

I then called in a couple of times over the days as if i did not call, i would not be communicated with on behalf of The Print Shop. After calling for week, the next week i was told that the item had been printed with the incorrect artwork. We were given the option to either take it at a discounted rate or reprint it. We took the option to reprint and were told that we would receive it the following mid week. This was not the case as when that week came, we were told they have not received it and we would only it the following Monday. We asked for a refund but were told it would be impossible as they printed it twice. I was the given the option to send management an email to which i did and have still till today, not gotten an email back. Our delivery was only scheduled on Monday.

I am frustrated on the lack of responsibility and commitment that The Print Shop has towards their clients. We have waited a month for this order with no details of the progress and no option thereafter to get a refund as it was "impossible".

This is highly ********* and informal. The business should practice better communication with their clients in future so that this is not repeated.