SS
Samantha S

1 reviews | Active since Dec 2019

14 Apr 2022, 10:21

PATHETIC PEOPLE TO DEAL WITH!

STAY AWAY FROM THIS STORE! DO NOT ORDER FROM THIS STORE. NO ONE IN THIS BUSINESS CAN STAND BY THEIR WORD. PROMISES & LIES IS WHAT THEIR TAG LINE SHOULD BE...I ORDERED A PHOTOBOOK ONLINE, I WAS TOLD IT WOULD BE READY BY FRIDAY, FIRST THERE WAS PROBLEMS WITH THEIR WEBSITE, WHEN I CALLED THEM THEY REFUSED TO ACCEPT THAT THE FAULT WAS ON THEIR SIDE,, SO I GAVE THEM MY LOG IN DETAILS, A DAY LATER THEY CONFIRMED THAT IT WAS AN ISSUE ON THEIR SIDE...SO AFTER CONFIRMING THIS, I WAS TOLD THAT I CAN FETCH MY BOOK ON FRIDAY, WHEN I WAS ON MY WAY I CALLED, I WAS THEN TOLD THE BOOK WILL NOT BE READY AS THEY COULD NOT OPEN THE LINK, BEAR IN MIND ITS THEIR SOFTWARE USED, THEN THEY WOULD DO IT MANUALLY, NO ONE BOTHERED TO SAY ANYTHING BEFORE THIS...SO RIGHT THROUGH TO SATURDAY THEY HAD ISSUES DOWNLOADING MY BOOK FROM THEIR SOFTWARE. MAKING PROMISES & FULFILLING THEM IS DEFINETLY NOT THEIR KINDA ETHICS, THEN I WAS TOLD IT WILL BE READY BY 1PM ON SATURDAY, MY WHOLE SATURDAY WENT BY CALLING THEM, FOR THE WEEK I HAVE MADE NOTHING LESS THAN 200 CALLS TO THEM...JUST BEFORE I GET TO THE STORE IM TOLD THAT ITS NOT READY AS THEY CANT PRINT DUE TO THE DESIGNER IN DURBAN NOT BEING ABLE TO PRINT IT...FRUSTRATED AND ANNOYED I WENT TO THE STORE, WELL THEIR DOORS WERE CLOSED BUT THE GUY ASSISTED AND WELL THE DURBAN BRANCH KNEW NOTHING ABOUT MY BOOK. SO I CALLED SIEBATI IN THE JOHANNESBURG BRANCH AND SHE ASSURED ME THAT IT WILL BE READY ON MONDAY....FROM MONDAY TO THURSDAY, BEING TODAY, I DIDNT RECEIVE A CALL OR ANY CONFIRMATION THAT MY BOOK IS READY. WHEN I CALLED IN TODAY, APPARENTLY THEY AWAITING A COURIER SERVICE TO FETCH & DELIVER. REMEMBER THAT THE BOOK WAS SUPPOSED TO BE PRINTED IN DURBAN AND I WAS TO FETCH ON MONDAY!!!

THESE PEOPLE ARE FULL OF LIES, BY FAR THE WORST COMPANY TO EVER DEAL WITH...MORE SO ITS THE PEOPLE THAT WORK FOR THIS COMPANY THAT ARE A BUNCH OF *****!!! I HOPE THIS REVIEW HELPS SO NO ONE ORDERS FROM THIS TERRIBLE "NO ETHICS OR MORALS" KIND OF BUSINESS!!!

A NO STAR, LIKE 0, IS MORE APPROPRIATE NOT A 1.

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Replies (1)
The Print Shop
The Print Shop's reply14 Jul 2022, 09:37
Official
Dear Samantha S, Thank you for providing us with feedback on your order. Our Customers are our priority and we apologise that our service did not meet your expectations.  We would like top find out more about this to ensure that this does not occur again. One of our Customer Service Consultants will be in contact to discuss this matter further.