Disrespect

I felt so disrespected and disappointed by one of the housekeeping ladies Maria.

I dialed housekeeping number and Maria answered the phone and I requested the towels since I was getting ready for breakfast,She kept quiet but I could hear her breathing.I repeated 3 times and I said Hi lady can you hear me she responded by clearing her throat and said nothing to me and she hung up the call left me holding.

I dialed the same number1 and Maria picked up again and I asked for the towels she kept quiet again and I asked can you hear me and her response was WHAT KIND OF TOWELS in rude loud and irritated voice and I just frozen because of her attitude out of the blue.I responded and told her bath towels and responded and said YHOo ,and I asked why were you not responding earlier she kept quiet again and hung up the call left me hanging.

I DIALED THE SAME NUMBER BECAUSE I WAS NOT SURE WHAT WAS HAPPENING IF I'M GETTING MY ORDER OR NOT AND ROMANCE ANOTHER LADY ANSWERED AND I ASKED HER WHO ANSWERED THE PREVIOUS CALL AND SHE TOLD ME IT WAS MARIA AND SHE SAID SORRY,WHY WAS SHE SORRY BECAUSE SHE DID NOTHING. I ASKE ROMANCE WHAT IS MARIAS SURNAME AND MARIA WITH THE LOUD VOICE WHY WHY ARE YOU GIVING HER MY NAME AND SHE CAME STRAIGHT TO THE PHONE AND TOLD ROMANCE TO CUT THE CALL AND I WAS SOOOO SHOCKED WITH THIS BEHAVIOR AND ROMANCE DROPPED THE CALL.

I JUST FELT SAD NOT EVEN ANGRY AFTER ROMANCE DROPED THE CALL. PHONE RANG AND IT WAS ROMANCE SHE ASKED HOW CAN I ASSIST I JUST TOLD HER I NEED TOWELS AND SHE SAID OKAY COMING.

I FELT SO DISRESPECTED LIKE IM DAM OR STUPID,WHY DID MARIA TREAT ME LIKE THIS. I FEEL AS IF IT'S SOMETHING PERSONAL OR SHE KNOWS ME. SHE'S GOT ISSUES HOW CAN SHE SAY YHOOO WHEN I'M TELLING HER BATH TOWELS,DID I SAY IT IN A WRONG WAY.

ANYWAY THANK YOU TO ALL THE STAFF MEMBERS THEY WERE VERY FRIENDLY AND NICE. A SPECIAL THANKS TO THE AFRICAN GUY FROM LANGA SORRY I FORGOT HIS NAME BUT HIS SERVICE WAS EXCELLENT HE WAS VERY FRIENDLY TO ME AND MY CHILD HE WAS BY THE SWIMMING DEPARTMENT.