The President Hotel Cape Town
Claimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
The President Hotel Cape Town
Claimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRN
Ranjani N
1 reviews | Active since Mar 2016
4 Aug 2026, 19:21
Unacceptable Manager Behavior and Poor Service
Subject: FORMAL COMPLAINT: Unacceptable Manager Behavior and Poor Service – Vinesh Naidu – Room 530 Dear Senior Management Team, I am writing to formally lodge a complaint regarding the unacceptable service and deeply unprofessional behavior we experienced from your Duty Manager Imraan during our stay on 4 August 2026. • After checking into our room, we noticed it did not contain the 2-seater couch we preferred and required. We requested to speak with a manager to see if a room change or adjustment could be made. • Instead of receiving hospitality, we experienced the following • Excessive Wait Time: We were forced to wait a considerable amount of time just to speak with someone in authority. • Complete Lack of Professionalism: When the manager finally approached us, he showed zero manners and failed to greet us with any warmth or sincerity. • Refusal to Assist: He completely refused to listen to our concerns. When I explained our preference regarding the 2-seater couch, he bluntly stated that "it was his decision not to oblige" the request, offering no alternative or customer service. As a guest at The President Hotel, I expected a standard of excellence and basic courtesy. Instead, your manager’s dismissive attitude made us feel unwelcome and disrespected. I request that senior management reviews this incident immediately. I look forward to your prompt response detailing how this matter will be addressed and how you intend to rectify our experience. Sincerely, Vinesh Naidu] ***
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Ranjani N
1 reviews | Active since Mar 2016
4 Aug 2026, 19:21
Unacceptable Manager Behavior and Poor Service
Subject: FORMAL COMPLAINT: Unacceptable Manager Behavior and Poor Service – Vinesh Naidu – Room 530 Dear Senior Management Team, I am writing to formally lodge a complaint regarding the unacceptable service and deeply unprofessional behavior we experienced from your Duty Manager Imraan during our stay on 4 August 2026. • After checking into our room, we noticed it did not contain the 2-seater couch we preferred and required. We requested to speak with a manager to see if a room change or adjustment could be made. • Instead of receiving hospitality, we experienced the following • Excessive Wait Time: We were forced to wait a considerable amount of time just to speak with someone in authority. • Complete Lack of Professionalism: When the manager finally approached us, he showed zero manners and failed to greet us with any warmth or sincerity. • Refusal to Assist: He completely refused to listen to our concerns. When I explained our preference regarding the 2-seater couch, he bluntly stated that "it was his decision not to oblige" the request, offering no alternative or customer service. As a guest at The President Hotel, I expected a standard of excellence and basic courtesy. Instead, your manager’s dismissive attitude made us feel unwelcome and disrespected. I request that senior management reviews this incident immediately. I look forward to your prompt response detailing how this matter will be addressed and how you intend to rectify our experience. Sincerely, Vinesh Naidu] ***
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Mawonga G
1 reviews | Active since May 2026
6 May 2026, 16:44
Do not book at President Hotel in Capetown!
I would strongly urge anyone to stay far away from this hotel. My experience was absolutely awful, and I regret booking here. The staff are incredibly arrogant and dismissive—completely lacking basic respect for their guests. A woman named Lucy had the audacity to question why I didn’t book a sea-facing room, only to then assign me a cramped, outdated room with old, worn furniture. It felt insulting and completely unacceptable. To make matters worse, they are refusing to give us a refund, and the manager’s attitude is shockingly rude and unhelpful. This place clearly does not care about its customers. Do yourself a favor—never, ever book this hotel.
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Mawonga G
1 reviews | Active since May 2026
6 May 2026, 16:44
Do not book at President Hotel in Capetown!
I would strongly urge anyone to stay far away from this hotel. My experience was absolutely awful, and I regret booking here. The staff are incredibly arrogant and dismissive—completely lacking basic respect for their guests. A woman named Lucy had the audacity to question why I didn’t book a sea-facing room, only to then assign me a cramped, outdated room with old, worn furniture. It felt insulting and completely unacceptable. To make matters worse, they are refusing to give us a refund, and the manager’s attitude is shockingly rude and unhelpful. This place clearly does not care about its customers. Do yourself a favor—never, ever book this hotel.
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Replies (0)KK
Kelebogile K
1 reviews | Active since Dec 2025
9 Dec 2025, 17:30
Very bad and I will not recommend it to Family and Friends,I cancelled my bookings and they advised I will be refunded
Very bad and I will not recommend it to Family and Friends,I cancelled my bookings and they advised I will be refunded.9 days later I’m not refunded and my emails are not attended to
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Kelebogile K
1 reviews | Active since Dec 2025
9 Dec 2025, 17:30
Very bad and I will not recommend it to Family and Friends,I cancelled my bookings and they advised I will be refunded
Very bad and I will not recommend it to Family and Friends,I cancelled my bookings and they advised I will be refunded.9 days later I’m not refunded and my emails are not attended to
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Replies (1)