Dealing with accounts is a mess!!!

I give one star because I have to give at least one...

When you move in, you are treated like royalty. The people working as estate agents are honestly awesome and I have nothing bad to say about them.

Then you move in after paying one months rent and a deposit. You soon realize that there are a LOT of noisy people living here and you can clearly hear them inside your "luxury" apartment with all doors and windows closed.

First month when the rental debit order goes off, they tried to take almost tripple what they should from my account for rental. Here is where my trouble really starts...

Dealing with the people at head office. They seem to think that they are doing you a favour when assisting you with rental issues aka doing their jobs. I have now been here for over 2 years and I have had to deal with them constantly during financial happenings because of Covid.

The company I worked for enforced large pay cuts during the first lockdown and my partner lost her job completely. That was a over R35K hit monthly and I fell behind with rent. Since then I managed to get everything up to date and I was always on time with my rent. I then changed jobs and now work overseas and my money only reflects between the 10th and 15th of each month. They are not willing to accommodate someone in this position (all though every other creditor I have were willing to) at all and then follow with the following steps.

They take away your vehicle access and internet after being late for 4 days. Then after 7 days they load your entire rental amount onto the wallet where you purchase your electricity and water. The meter for electricity is programmed so you can't buy more than 70 units at a time I think, I could be wrong, but it's a low amount. Now once I receive my salary from overseas I do an EFT that I mark for immediate clearance and confirm with them that they have received the funds. Getting them to reverse the money that they have loaded onto the wallet is an absolute joke. They tell you to be patient as some high up person needs to do the reversal and they are busy, or they just do not answer you at all and straight up ignore you. Also If it happens that you get your money over a weekend, there is nobody that can assist you to get your utilities reversed or fix your access and get your internet reinstated.

You pay a very high rental amount compared to other places and get nothing in return.

DO NOT RENT HERE!!!