YW
Yolanda W
1 reviews | Active since Dec 2020
30 Aug 2021, 13:32
The Pool Team Bluehills - pathetic service
I bought an IPD LED light for R1200. Upon connecting the light it wasn’t working. I then returned the light within 2 weeks only to be told they will not exchange the light they will send it in for repairs. Totally disgusted that this is an out of box failure only to be told that they will not exchange the light.
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The Pool Team's replyOfficial
01 Sept 2021, 15:33Hi Yolanda
Due nature of the product, we need to send back to the supplier to check whether the light was connected correctly. The lights require a 12v connection and a report back from our supplier will help us determine this. All our lights are tested in store before they are sold.We are happy to expedite the matter with our supplier and provide feedback on how to resolve the situation.
Please can you contact Head Office, all the details are on our website.
Have a lovely afternoon.
Due nature of the product, we need to send back to the supplier to check whether the light was connected correctly. The lights require a 12v connection and a report back from our supplier will help us determine this. All our lights are tested in store before they are sold.We are happy to expedite the matter with our supplier and provide feedback on how to resolve the situation.
Please can you contact Head Office, all the details are on our website.
Have a lovely afternoon.
The Pool Team's reply01 Sept 2021, 15:33
Official
Hi Yolanda
Due nature of the product, we need to send back to the supplier to check whether the light was connected correctly. The lights require a 12v connection and a report back from our supplier will help us determine this. All our lights are tested in store before they are sold.We are happy to expedite the matter with our supplier and provide feedback on how to resolve the situation.
Please can you contact Head Office, all the details are on our website.
Have a lovely afternoon.
Due nature of the product, we need to send back to the supplier to check whether the light was connected correctly. The lights require a 12v connection and a report back from our supplier will help us determine this. All our lights are tested in store before they are sold.We are happy to expedite the matter with our supplier and provide feedback on how to resolve the situation.
Please can you contact Head Office, all the details are on our website.
Have a lovely afternoon.