Stay Away From The Pool Team

Most unprofessional business I've ever dealt with. I needed someone to come and inspect the pool pump and piping as the pump was noisy, sucking air from some where and i could visibly see leaks on the piping on the roof. I had to pay a R520.00 upfront for a call out fee before they would schedule me in, i did so and then was told that they only do call outs on a Tuesday or Friday. so i had to wait 5 days.

They sent their guys who took all of 4 mins inspecting, didn't even bother to climb onto the roof to check for the leaks ( i have cameras so i could see they didn't) My brother in law was there with them and when he asked what they had found, the response was "ah you will see on the quote" and they then left.

I called to find out about where my quote was (not having seen the cameras yet or having spoken to my brother in law), and was told id get the quote in the next few minutes (i received it the next day after i reminded them).

once i had spoken to my brother & checked the footage i realized the R6500 quote i received was based of nothing more than a thumb suck and chance taking. was **** to over the phone with them saying that they had climbed onto the roof and did an inspection and it turns out what they quoted me on wasn't at all going to solve the issue with the system. I had another professional pool company come and inspect which took them about an hour of actual fault finding and received a full report with what was wrong.

I've requested a partial refund from The Pool Team for the call out considering they didn't actually do anything and all that has come of that is them ignoring all my emails and when i call, get told its been escalated and that someone was going to contact me .... I'm still waiting.

Conclusion is that they force you to pay upfront, deliver poor service and then take zero accountability